Returns, Refunds & Course Cancellation Policy

Effective date: September 25, 2026

This policy applies to purchases from ToothPic.ai, including physical products, digital products, and in-person hands-on courses.

1. Physical product returns

Eligible physical products may be returned within 30 calendar days of delivery. Items must be unused, in their original condition and packaging, with included accessories and proof of purchase.

Contact us for return instructions before shipping an item back. Unless the return is due to our error or a defective product, the customer is responsible for return shipping costs. Original shipping charges are nonrefundable.

2. Damaged, defective, or incorrect products

Contact us within 7 calendar days of delivery and include your order number, a description of the issue, and clear photos of the product and packaging. Depending on the situation, we may replace the item, send missing parts, or issue a refund.

3. Digital products and recorded courses

Digital downloads, eBooks, PDF guides, templates, presets, and recorded educational content are nonrefundable once they have been delivered or access has been provided, except where required by law.

4. Hands-on course cancellations by participants

To cancel a course registration, email info@toothpic.ai with your full name, order number, and course date. The date we receive your written request determines the refund amount:

* 30 or more calendar days before the course: Full refund of course tuition.

* 15–29 calendar days before the course: 50% refund of course tuition.

* 14 calendar days or fewer before the course: Course tuition is nonrefundable.

No refunds are available for no-shows or for arriving late or leaving before the course is completed.

Instead of cancelling, a participant may request a one-time transfer of their seat to another eligible participant. Submit the request in writing at least 7 calendar days before the course. Transfers depend on available space and course requirements. An approved transfer replaces the original registration; the original purchaser is not also eligible for a refund.

5. Course changes or cancellation by ToothPic.ai

If ToothPic.ai cancels a course, participants may choose a full refund of course tuition or a transfer to another available course date.

If ToothPic.ai changes the course date or makes a material change to the advertised course, participants who cannot attend may request a full refund of course tuition or transfer to another available date.

Travel, lodging, and other expenses booked separately are the participant’s responsibility and are not reimbursed by ToothPic.ai.

6. Refund processing

Approved refunds are issued to the original payment method, typically within 5–10 business days. The time it takes for the funds to appear depends on the payment provider or financial institution.

7. Exchanges and order cancellations

Physical products may be exchanged only if they are damaged, defective, or incorrect. An order may be cancelled before it has been processed or shipped. Once shipped, it must follow the return process above if eligible.

8. Consumer rights

Nothing in this policy limits rights provided by applicable consumer protection laws. Where applicable law provides greater rights, those rights apply.