Returns & Refund Policy

Effective Date: July 28, 2026

At ToothPic.ai, we are committed to providing high-quality products and educational resources. If you are not completely satisfied with your purchase, please review the following policy.

1. Return Eligibility

You may request a return for eligible physical products within 30 calendar days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging with all accessories, manuals, and included components.

  • Include proof of purchase (order confirmation or receipt).

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they are defective or required by applicable law:

  • Digital downloads

  • eBooks

  • PDF guides

  • Downloadable templates or presets

  • Online courses

  • Recorded educational content

  • Gift cards

  • Custom-made or personalised products

  • Clearance or final sale items

  • Products showing signs of misuse, modification, or accidental damage

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging (if applicable)

Depending on the circumstances, we may:

  • Replace the product

  • Send missing components

  • Offer a refund

  • Offer store credit

4. How to Request a Return

To begin a return, please contact our customer support team.

Include:

  • Your full name

  • Order number

  • Product(s) you wish to return

  • Reason for the return

Do not return products without receiving return instructions, as unauthorised returns may not be accepted.

5. Return Shipping

Unless the return is due to our error or a defective product:

  • Customers are responsible for return shipping costs.

  • Original shipping charges are non-refundable.

We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items. ToothPic.ai is not responsible for returns lost or damaged during transit.

6. Inspection and Approval

Once your return is received, we will inspect the item to verify that it meets the requirements of this policy.

If approved, your refund will be processed to the original payment method.

If the returned item does not meet the eligibility requirements, we may decline the return or return the item to you at your expense.

7. Refund Processing

Approved refunds are typically processed within 5–10 business days after the returned item has been inspected.

The time it takes for the funds to appear in your account depends on your payment provider or financial institution.

8. Exchanges

We currently offer exchanges only for:

  • Defective products

  • Damaged products

  • Incorrect items shipped by ToothPic.ai

If you wish to exchange an eligible product for a different item, please contact customer support before placing a new order.

9. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the standard return process if eligible.

If an order for a digital product has already been delivered or made available for download, it cannot be cancelled or refunded except where required by law.

10. Refused or Undeliverable Shipments

If a shipment is refused or returned because:

  • an incorrect shipping address was provided,

  • the package was not collected,

  • delivery was repeatedly attempted but unsuccessful,

we may deduct shipping and handling costs from any applicable refund.

Additional shipping charges may apply if you request that the order be sent again.

11. International Orders

International customers are responsible for:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Local taxes or charges imposed by their country

These fees are non-refundable by ToothPic.ai.

12. Chargebacks

If you experience a problem with your order, we encourage you to contact us first so we can work to resolve it promptly.

Initiating a payment dispute or chargeback without first giving us an opportunity to resolve the issue may delay the resolution process and could affect your eligibility for future purchases.

13. Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.

Where local law provides greater rights than those described here, those rights will apply.

14. Contact Us

For return requests or refund enquiries, please contact us:

ToothPic.ai

Website: https://www.toothpic.ai

Email: info@toothpic.ai

Please include your order number in all correspondence to help us assist you as quickly as possible.

Last Updated: July 28, 2026